Local News

The following information relates to changes to local services due to the impact of Covid-19 as provided by Basingstoke and Deane

Council Tax

To support residents who may be experiencing financial worries during the COVID-19 outbreak, all households across the borough will now receive payment free months for council tax in April and May 2020 instead of February and March 2021.

As a result of the change implemented by Basingstoke and Deane Borough Council, no payments will be taken in April and May, with payments resuming in June 2020. Council tax bills will now be payable over 10 instalments to March 2021.

Anyone wishing to make their payments in line with their previous instalment plan can still do so by making a manual payment. Please call 01256 844844 to do this.

Working-age residents who receive support through the Council Tax Reduction Scheme will also receive a further reduction of up to £200 on their bills. This will be automatically applied to eligible residents’ accounts.

Residents will be receiving amended bills during the week beginning the 20th April, including more information on support available for vulnerable residents, financial support for residents, businesses and community groups, advice on fraud and an update on temporary changes to bin collections.

If you have any questions, please read the frequently asked questions leaflet included with your new bill, call 01256 844844 or visit www.basingstoke.gov.uk/covid-19-council-tax

Waste Collection

Basingstoke and Deane Borough Council, working with Serco, has temporarily reduced the frequency that grey waste bins are collected to protect bin crews and sustain a reliable collection service during the COVID-19 outbreak.

The changes started on Monday 20 April and mean grey waste bins will be collected every fortnight instead of every week. Residents should put out their green recycling bin and glass container on their normal recycling collection day and their grey waste bin on the other week. The day of the week that bins are collected will not change. This is a temporary change and we will keep this under review and will resume normal collections as soon as possible after the government restrictions have been lifted and we can safely do so

Key points to note:

  • If you have a grey 140-litre waste bin you can leave out two additional bags for collection.
  • If you have a grey 240-litre waste bin this will be sufficient and no additional bags will be taken.
  • If you have a large family you can apply for an additional bin if you do not already have one.
  • Assisted and clinical waste collections will continue.
  • Recycling and glass collections will continue as normal.
  • Please recycle as much as you can.
  • Start looking at how much waste you throw away and how you can reduce this by buying differently.
  • Start squashing your waste to maximise the capacity of your grey bin.

For more information, including frequently asked questions, visit www.basingstoke.gov.uk/covid-19-bins-and-recycling


The printable version of the guidelines on managing your waste can be downloaded here

Household waste recycling centres

Hampshire County Council has said that preparations are underway to safely reopen household waste recycling centres in the week commencing 11 May. 


This date is subject to further guidance expected from the government next week on travel to a household waste recycling centre during the COVID-19 outbreak. The household waste recycling centres were temporarily closed at the end of March following the government’s announcement that people should stay at home to protect the NHS and prevent the spread of Coronavirus, and only travel for very limited and specific reasons. 


More information at: https://www.hants.gov.uk/wasteandrecycling/recyclingcentres