Support Services

Coronavirus Hampshire Helpline

A new helpline has been set up to help vulnerable residents register for urgent support such as access to essential food or household supplies and collection of medication during the COVID-19 outbreak.

The Coronavirus Hampshire Helpline - can be contacted on 0333 370 4000. The helpline is available seven days a week, from 9 am to 5 pm.

Locally, they will arrange help with getting shopping or prescriptions, and other support, through the Basingstoke and Deane Community Hub, a network of volunteer and community groups co-ordinated by Basingstoke Voluntary Action.

For more information about the support available in your area, please visit

Local support services

Aurora New Dawn 24 hour helpline: 02394 216816

Stop Domestic Abuse: 0330 0165112 Monday – Thursday 9.30am – 5.30pm and Friday 9.30am – 5pm (24 hr service to enable access to refuge accommodation)

Victim Care Service: 0808 1781641 Monday – Friday 9am – 5pm (0808 1689111 outside these hours)

Nepali Domestic and Sexual Abuse Service: 07741 261387

You Trust (support with target hardening and their health advocacy project): 0800 9169878

Hampton Trust (perpetrator interventions): 02380 009898 Monday – Friday 9am – 5pm with service available until 8pm on Tuesdays and Thursdays

Citizens Advice Basingstoke: 0300 330 9064

Adult Health and Social Care: 0300 5551386; Professionals line: 01329 225378

Mental health support

We know that you may be worried about how the outbreak of COVID-19 could affect your life, with self-isolation, working from home, financial pressures and illness all having an impact on your mental health. If you are struggling with your mental health or worried about the mental health of a friend, family member or neighbour, there is support available. Expert advice and tips to help people to look after their mental health and wellbeing are available on the NHS website at Mental health support is also being offered by other organisations and charities including:

Domestic abuse support

We know that additional pressures caused by illness, self-isolation, social distancing and financial worries may put new strain on family relationships or worsen existing ones. If you are a victim of domestic violence, there is still support available to you during the COVID-19 outbreak. If you are in immediate danger, you should call 999 and press 55 if you are calling from a mobile and are unable to talk.

The Hampshire Domestic Abuse Service Advice Line is open from 11.30 am to 2.30 pm (Monday to Friday) and access to a refuge is available 24/7 if necessary. You can contact them by phone on 0330 0165112 or email at Other local and national charities offering support for victims of domestic violence include:

Citizens Advice Basingstoke

Citizens Advice Basingstoke and Tadley are continuing to provide essential services during the COVID-19 outbreak, using emails and web chat instead of face-to-face meetings to support residents while protecting its volunteers and the public. Their staff are available to support residents with issues, COVID-19 and non-COVID-19 related, such as benefits, housing, debt, employment and consumer rights.


The majority of enquiries Citizens Advice has received during the ongoing pandemic have focused on initial claims for Universal Credit and questions about furlough, such as how pay and benefits may be affected. If you receive any queries on these topics, please signpost your residents to Citizens Advice Basingstoke through:


Post Office Cash Delivery Service

The Post Office has launched a new cash delivery service with the Department for Work and Pensions (DWP) to ensure the most at-risk households can access pensions and benefits. Vulnerable Post Office Card Account customers and those advised to shield by the NHS can be sent up to £2,500 cash if they do not have any other options to access their money, to ensure that they are not financially isolated. has reference to “volunteer” and “companion” cards, which may also provide ways around 'the how to access cash' issue.

Anyone who cannot leave home may be able to ask a trusted friend or volunteer to withdraw cash at any Post Office using a single-use voucher. The products are Payout Now – a voucher sent by text, email or post to a customer who can share it with a trusted person to withdraw cash; and Fast Pace – a service allowing a customer to arrange for a trusted person to collect a cheque from them, cash it at Post Office and return with the money.


These products are being made available to all banks, building societies and credit unions, to make it easier for people who are self-isolating to access cash.


Bereavement Support