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Refuse and Recycling Bin Collections

The Parish Council have recently been in contact with Basingstoke and Deane Borough Council regarding the poor service for the collection of refuse and recycling bins. Their response is as follows:

 

"Thank you for getting in touch and we are sorry you’ve had an issue relating to your bin collection.

We are currently experiencing problems with our bin collections in some areas of the borough, where the level of service provided by our contractor Veolia has fallen below the level of service the council and its residents would expect. This has caused inconvenience for those residents affected, for which we apologise.

This is due to reasons relating to vehicle breakdowns, staff availability and the recent fire at Chineham Incinerator and our officers are working with Veolia to improve the situation as a matter of priority. Notices requiring improvement have been served under the contract.

Veolia has recently sourced replacement vehicles but ensuring Veolia have sufficient staff in place to remains an issue. Short term measures introduced by Veolia’s management to address the backlog include weekend and overtime working by existing crews and bringing in additional crews from other contracts.

Residents affected are being asked to leave their bins out so crews can attempt collection within two days. We are keeping residents updated and informed through the council’s website, where we list incomplete rounds and clarify estimated collection dates as soon as this information becomes available.

Once again we apologise for the inconvenience caused to those residents affected and we will continue to seek to have measures implemented that will return the service to normal as soon as possible.

If you require any further assistance or information please do not hesitate to contact us via email or by phoning 01256 844844."


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